II.Scope

This policy applies to all student accounts established with ÿÈÕ´óÈüÈë¿Ú.

III.Registration and Payment of Student Charges

1. Student Account

   A student account is established for each student at the time they are admitted to the University. This account is used to record student charges and payments. Each student is responsible for the proper settlement of their student account. A student’s account is accessed via their OnePort and ÿÈÕ´óÈüÈë¿Ú single sign-on. ÿÈÕ´óÈüÈë¿Ú upholds Federal laws and regulations which give students certain rights to privacy of their education records and rights of access to their education records.

2. Student Statement of Financial Responsibility

   A student is responsible for agreeing to and acknowledging the Student Statement of Financial Responsibility which can be found . This statement includes accepting full responsibility for all charges posted to the student account, including tuition, fees, housing, meal plans, bookstore advances, and other university-related costs.

3. Payment of Student Accounts

   Prior to the start of classes, student accounts must either be paid in full or satisfactory payment arrangements made (e.g. approved financial aid, monthly payment plan or sponsorship arrangement, etc. that covers their balance). If satisfactory arrangements are not in place, the student may have a registration hold placed on their account.

4. Registration Hold

   Students who have a hold for an unpaid balance from a prior term will not be permitted to register until the balance is paid or a payment plan is approved. Please see the webpage.

5. Schedule Cancellation

   Students are responsible for full payment of tuition, fees and all other debts to ÿÈÕ´óÈüÈë¿Ú by the due date established for the term. Failure to pay tuition, fees and all other debts may result in the students’ schedule being canceled. Students can make these payments and access their account through the EPayment portal found in OnePort.

6. Withdrawal

   A student is responsible for withdrawing if they decide not to attend. A student understands that they are financially responsible even if they never attend class. Permission to cancel enrollment or withdraw from class does not alleviate the financial obligation. The student is responsible for repaying ÿÈÕ´óÈüÈë¿Ú any funds that were returned on their behalf to Financial Aid Programs for which they may have lost eligibility. This may occur for various reasons, particularly with federal regulations regarding attendance, academic progress, falsifying FAFSA data, overpayment, withdrawal, etc. This includes any refunds that the student may have received while enrolled prior to their withdrawal.

7. Sponsored/Third-party Payments – Responsibility for Payment

   The responsibility for payment of charges for a term lies ultimately with the student. If a sponsor fails to pay the agreed amounts on behalf of a student by the last day of class for the term, the unpaid charge will be placed back on the student account and the student will be responsible for payment.

IV.Student Refunds

1. Refunds

   Students who drop courses or withdraw from ÿÈÕ´óÈüÈë¿Ú may be eligible for a full or partial refund of tuition and fees. Refunds may also be issued when a student has financial aid in excess of the amount due to the university.

2. Refund Specific Matters

   Questions regarding tuition and fee refunds should be addressed to Student Accounts while housing and dining refunds should be directed to Housing and Residence Life.

   The number of hours for which a student is officially enrolled and upon which tuition and fees are based is that number in which the student is enrolled at the census date. Courses may be dropped without regard to course load until the census date, which is the last day to drop a course and receive a full refund or reduction for that course. Withdrawal dates and related refund rates after the census date for the current semester are shown on the .

   Credit balances which are the result of overpayment by the student will be automatically refunded within 14 days of the overpayment.

   Students are responsible for payment of housing and meal plan services that are provided by the University. Refunds for any of these services are determined by UNCA Housing and Residence Life. Students are responsible for notification and coordination with UNCA Housing and Residence Life (if applicable) for all matters related to these services.

   Students that withdraw after the drop deadline may file a form appeal application.

   Students who receive Title IV financial aid are subject to separate federal refund regulations governing such aid. Changes in the number of hours a student is enrolled may have an effect on eligibility for aid and may result in a student having to repay all or a portion of the aid. Students who have specific questions should contact the Office of Financial Aid for additional information.

V.Collections

Accounts of students who are not enrolled, are past due and remain unpaid, and which management has determined to be uncollectible, will be sent to the Office of the Attorney General followed by a collection agency. Interest will continue to be charged until paid (NC General Statute 147-86.23).

These accounts with an outstanding balance will have a Transcript hold placed on their account. The student must request their transcripts from the Student Accounts Office by completing the “Transcript Request Form.” Upon receipt of the complete form by the Student Accounts Office, the hold will be removed within three business days.